Shipping
A.1. Orders can be delivered to the physical address of the store or sent by mail within 15 working days. The delivery is made by the portuguese mailing service CTT .
A.2 The shipping costs are added to the value of the order. These will be calculated at the time of the order, according to the destination address, being the same visible to the User.
A.3 The availability of the service will be made after the confirmation of payment made.
Returns
A.1 The user, if he is a consumer, may exercise the right of withdrawal without compensation within a period of fourteen (14) days from the day on which the consumer acquires physical possession of the goods.
To exercise this right, the user may use the draft below, and must indicate all their identification data, the subscribed service they wish to terminate and the date of subscription. The communication shall be made, by letter, through the return of the goods purchased, or by other appropriate means and susceptible to proof within the period defined above.
The consumer must return the goods to INLOVE SHOP within fourteen (14) days of the date of the communication of withdrawal under the appropriate conditions of use.
Draft withdrawal form (you must fill in and return this form only if you wish to withdraw from the contract)
- To [insert here the name, geographical address and possibly the professional's fax number and e-mail address]:
- I/we hereby inform you (*) that I/we withdraw (*) from my/our (*) contract of sale for the following good/for the provision of the following service (*) - Requested on (*)/received on (*) -
Name of consumer(s) - Address of consumer(s) - Signature of consumer(s) (only if this form is notified on paper). (*) Delete as appropriate.
The packaging must be returned complete, as delivered and accompanied by all the documentation received, in particular the following documents: the sales invoice and the document proving receipt of the product. The packaging and the documents indicated must be sent to the following address:
INLOVE SHOP
Rua da Nossa Senhora da Anunciação, n.º: 3, Shop 3C
2620-177 Póvoa de Santo Adrião
PORTUGAL
If the User chooses this or other forms of return, the costs associated with them shall be borne by him/her.
A.2 Upon receipt of the return at INLOVE SHOP, the amount corresponding to the amount paid for the order (sales invoice amount) shall be returned to the User. If you have used a promotional discount code, this amount will not be refunded, i.e. the refund will only be for the amount actually paid.
A.3 The method of refunding the amount to be returned depends on the method of payment used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when information from IBAN is provided, the refund is made to the bank account indicated. The refund is made up to 14 days after receipt of the desire for free resolution and receipt of the return of the goods.
A.4 In the absence of any of the components of the item sold or, if any of them is not in excellent condition, there will be no refund of the price or postage and the product will be sent back to the initial shipping address.
A.5 The User may not freely terminate the contract when goods or products with consumer specifications or manifestly personalised are concerned.
